At Primal Fitness, we stand behind the quality of the products we sell. As an authorized retailer, we honor all manufacturer warranties for products purchased through our website. Please review the warranty coverage provided by the manufacturer of your specific product before filing a claim.
For products damaged during shipping, please see our Return & Refund Policy
Warranty Registration
To ensure your warranty is valid, most manufacturers require product registration within a set timeframe after purchase. Please follow the registration instructions provided with your product and keep your original proof of purchase.
How to File a Warranty Claim
If you believe your product is covered under warranty, please follow the steps below:
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Contact Customer Support
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Email: sales@primal-fitness.shop
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Phone: (615) 568-8943
Provide your order number, product details, and a description of the issue.
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Provide Documentation
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Proof of purchase (order confirmation or receipt)
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Photos or videos clearly showing the issue or defect
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Completed warranty registration (if required by the manufacturer)
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Receive Return Authorization
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Our team will review your request and provide you with a Return Authorization Form (if applicable).
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Products returned without prior authorization cannot be processed.
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Return or Service Process
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Once approved, we will guide you through shipping the product back or connecting directly with the manufacturer’s service department.
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Depending on the manufacturer’s policy, your product may be repaired, replaced, or refunded.
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Important Notes
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Warranties cover defects in material or workmanship but do not cover damage from misuse, negligence, improper installation, or normal wear and tear.
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Unauthorized modifications, repairs by non-approved service providers, or outdoor use of indoor-only products will void warranty coverage.
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Warranty claims must be made within the coverage period as defined by the manufacturer.
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Replacement products or parts provided under warranty do not extend the original coverage period
General Warranty Terms
This warranty policy grants you specific legal rights. You may also have additional rights depending on your state or region. All warranty services must be authorized and performed by the product manufacturer or an approved service provider.
Contact Us
If you have any questions, please contact us at:
Primal Fitness is operated by FLOATING FLORAS LLC, A company registered in United States
Email: sales@primal-fitness.shop
Phone: +1 (615) 568-8943
Business Address: 1211 Montpier Franklin, TN 37069 United States
Company number: 99-2933180
Support Hours: Mon-Sat: 9AM - 5PM CST