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BBB Accredited Business

We have an A- BBB Rating

Reviews us on Trustpilot

We value honest customer feedback.

NASS Supporting Member

We support the North America Sauna Society

Athlete-Owned Small Business

Founded by a Dedicated Athlete

Shop Our Jungle Gyms

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Home Gym Domain

Recovery Domain

Free Weight Domain

Weight Machine Domain

Body-Solid T25 Folding Treadmill

Cardio Domain

Proud Member of the Better Business Bureau

Primal Fitness is a BBB-Accredited Business, recognized for our commitment to honesty, transparency, and customer satisfaction.
Our accreditation with the Better Business Bureau(BBB) reflects our dedication to maintaining ethical business practices and building trust with every customer we serve.

Ask Us Anything

Have questions or need help? We're available Monday through Saturday, 9am to 5pm CST, to assist with product inquiries, gym planning, or general support.

Call us at +1 (615) 568-8943

Email Us at sales@primal-fitness.shop

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Style Meets Purpose

Our premium cold plunges combine durable craftsmanship with refined design—bringing a refreshing centerpiece to your backyard where friends and family can gather, unwind, and enjoy time together.

Shop Our Cold Plunges

Proud Member of the North American Sauna Society

We’re listed with the North American Sauna Society (NASS), the industry group that promotes responsible sauna education and reputable retailers. Our NASS listing confirms our business details and underscores that we work directly with legitimate manufacturers. It’s one more way we keep things transparent and easy to verify.

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Verified Reviews on Trustpilot

We value transparency and genuine customer feedback. Your experience helps others make informed decisions and helps us continue improving.

Frequently Asked Questions

Order Processing Time

Orders are processed within 1–3 business days (Monday–Friday).

Orders placed before 5:00 pm CST begin processed the same business day; those placed after begin processing the next business day.

Orders are not processed on weekends or public holidays.

Delivery Time

Orders arrive within 1–7 business days (Monday–Friday) after processing, depending on destination.

Total timeline: 2–10 business days from the date you place your order.

For full details, please see our Shipping Policy

Return Period: 30 days from delivery date.

Refund Processing: Within 10 business days from receipt.

Return Shipping: Covered by the customer unless the product is defective or incorrect.

Restocking Fees: We do not charge restocking fees.

For full details, please see our Return & Refund Policy

Shipping is available to all 50 U.S. states, including Alaska and Hawaii. We do not ship International

We accept the following methods:

  • Credit Cards: Visa, MasterCard, American Express, Discover, Diners Club
  • Debit Cards
  • Google Pay
  • Apple Pay
  • Shop Pay
  • Shop Pay Installments
  • Venmo
  • PayPal

Notes:

  • We do not accept cash, checks, or money orders.
  • Card details are encrypted and processed securely through Shopify Payments.
  • Shop Pay Installments: Eligible U.S. customers may split orders into smaller bi-weekly or monthly payments
  • Venmo: Allows checkout with Venmo balance, linked account, debit, or credit card (3% fee on credit card funding — Venmo’s fee, not Primal Fitness’s).

For details, please see our Payment Policy

You can reach our customer service team

sales@primal-fitness.shop

+1 (615) 568-8943

Mon-Sat: 9AM - 5PM CST

Live Chat: On the bottom right of your screen, you can reach out to one of our support agents during business hours