As an Authorized Dundalk Leisurecraft Reseller, we are dedicated to providing the quickest possible service for your warranty claims.
To initiate any warranty claim and ensure a seamless process, you must contact Primal Fitness Customer Service first.
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Call us at: +1 (615) 568-8943
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Email us at: sales@primal-fitness.shop
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Live Chat: On the bottom right of your screen, you can reach out to one of our support agents during business hours
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Support Hours: Mon-Sat: 9AM - 5PM CST
The following is the full, unaltered legal text provided by Dundalk Leisurecraft. All customers must follow the redemption instructions outlined by above to begin the warranty process.
5 Year Residential Limited Warranty Policy
All products designed and manufactured by Dundalk LeisureCraft Inc. ("LeisureCraft") are covered by a limited warranty against defects in materials and workmanship under normal residential use for a period of five (5) years, beginning on the date the product is received by the original end-user consumer. This warranty does not apply to defects resulting from normal wear and tear, improper installation, insufficient or improper maintenance, natural weather conditions or failure to follow the manufacturer's installation, usage, or care instructions. In the event of a valid warranty claim, LeisureCraft will provide replacement parts at no charge. However, please note that the replacement of parts will not extend the original warranty period. This warranty is limited solely to the replacement of parts and does not cover any associated service, labor, or installation costs, all of which are expressly excluded.