As an Authorized Dominator Reseller, we are dedicated to providing the quickest possible service for your warranty claims.
To initiate any warranty claim and ensure a seamless process, you must contact Primal Fitness Customer Service first.
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Call us at: +1 (615) 568-8943
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Email us at: sales@primal-fitness.shop
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Live Chat: On the bottom right of your screen, you can reach out to one of our support agents during business hours
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Support Hours: Mon-Sat: 9AM - 5PM CST
The following is the full, unaltered legal text provided by Dominator. All customers must follow the redemption instructions outlined by above to begin the warranty process.
Subject to the limitations set forth below, HomeSports (the “Manufacturer”) warrants to the original consumer purchaser (the “Purchaser”) of the
Dominator Basketball Standard (hereinafter referred to as the “Dominator”) that the Dominator shall be free from material defects in parts and/or
workmanship that impair the use of the Dominator for so long as the Purchaser owns the Dominator.
1. This Warranty is non-transferable and is expressly limited to the
repair or replacement of a defective Dominator, including any
part thereof, covered under this Warranty.
2. To make a claim under this Warranty, the Purchaser must first
write the Manufacturer at 930 W 410 N, Suite 100, Lindon, UT
84042, to receive a Return Authorization number and/or
determine specific needs.
3. The Manufacturer reserves the right to examine photographs
and/or physical evidence of a Dominator claimed to be
defective and to recover said Dominator pursuant to the terms
of this Warranty, prior to authorization of a claim under this
Warranty.
4. Unless indicated otherwise by the Manufacturer, in order to
determine whether a requested repair is covered under this
Warranty, the Dominator must be shipped prepaid to the
Manufacturer with a copy of the relevant proof of purchase. The
Manufacturer will not be responsible for any loss or damage
incurred in connection with the return of a Dominator or its parts
to Manufacturer under this Warranty. The manufacturer will
examine the Dominator so shipped and, in its sole and
reasonable discretion, will determine (1) whether this Warranty
covers the Dominator and, if it does, (2) whether the Dominator
needs to be repaired or replaced. Any and all dealer service
charges, labor costs, shipping costs, insurance, travel expenses
and any other charges or costs involved in the removal,
installation or replacement of a defective Dominator, including,
but not limited to, any part thereof, covered under this Warranty,
will be the sole responsibility of the Purchaser and must be
prepaid. Any Dominator, including any part thereof, shipped to
the Manufacturer “collect” will be refused.
5. THIS WARRANTY IS VOID IF THE DOMINATOR HAS BEEN
DAMAGED BY ACCIDENT, UNREASONABLE USE AND/OR
ABUSE, NEGLIGENCE, IMPROPER SERVICE, IMPROPER
INSTALLATION OR HANDLING, FAILURE TO FOLLOW
PROVIDED INSTRUCTIONS (INCLUDING WITHOUT
LIMITATION USING THE DOMINATOR AT PROHIBITED
HEIGHT LEVELS), SHIPPING, VANDALISM, ACTS OF GOD,
ENVIRONMENTAL FACTORS, ALTERATION OF THE
DOMINATOR, OR ANY OTHER EVENTS BEYOND THE
CONTROL OF THE MANUFACTURER OR OTHER CAUSES
NOT ARISING OUT OF DEFECTS IN MATERIAL OR
WORKMANSHIP.
6. USING THE DOMINATOR FOR OTHER THAN RESIDENTIAL
BASKETBALL USE WILL ALSO VOID THIS WARRANTY.
7. HANGING FROM THE NET OR RIM WILL ALSO VOID THIS
WARRANTY: Rims are not warranted for any defects other than
workmanship. Torn back plates, damaged springs, bent rings,
damaged eyebolts and torn or distorted rim supports result from
hanging on the rim are not warranted.
8. THIS WARRANTY DOES NOT COVER SCRATCHING OR
SCUFFING OF THE DOMINATOR THAT MAY RESULT FROM
NORMAL USAGE. THIS WARRANTY ALSO DOES NOT
COVER RUSTING PARTS, FADING PAINT, CRACKS THAT
DO NOT AFFECT THE FUNCTIONALITY OF THE PRODUCT,
OR OTHER DAMAGE CAUSED BY WEATHER OR CLIMATE
CONDITIONS OR EXPOSURE TO CORROSIVES SUCH AS
SALTS, PESTICIDES, ETC.
9. This warranty gives the Purchaser specific legal rights, and
such Purchaser may also have other rights which vary from
state to state.
10. THIS WARRANTY IS GIVEN EXPRESSLY IN LIEU OF ALL
OTHER EXPRESS WARRANTIES. ANY IMPLIED
WARRANTY ARISING OUT OF THE SALE OF THE
DOMINATOR, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED IN
DURATION TO THE DURATION OF THIS WARRANTY.
11. Some states do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to certain
Purchasers.
12. THE REMEDY OF REPAIR OR REPLACEMENT STATED
ABOVE SHALL BE THE PURCHASER'S EXCLUSIVE
REMEDY. THE MANUFACTURER DOES NOT ASSUME OR
AUTHORIZE ANY PERSON OR REPRESENTATIVE TO
ASSUME ON ITS BEHALF ANY OTHER LIABILITY IN
CONNECTION WITH THE SALE OF A DOMINATOR. THE
MANUFACTURER SHALL NOT BE LIABLE FOR (A) ANY
DAMAGES OR EXPENSES THAT MAY OCCUR, INCLUDING,
BUT NOT LIMITED TO, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN
CONNECTION WITH THE DELIVERY, INSTALLATION, USE,
PERFORMANCE AND/OR REMOVAL OF THE DOMINATOR
(INCLUDING, BUT NOT LIMITED TO, DAMAGE TO
CONCRETE OR THE PURCHASER’S YARD); (B) ANY
OTHER CLAIM ARISING FROM NEGLIGENCE, STRICT
LIABILITY, OR BREACH OF CONTRACT REGARDING THE
DOMINATOR; OR © OTHER DAMAGES WITH RESPECT TO
ANY ECONOMIC LOSS, LOSS OF PROPERTY, LOSS OF
ENJOYMENT OF USE, COSTS OF INSTALLATION AND/OR
REMOVAL, OR OTHER CONSEQUENTIAL DAMAGES FOR
BREACH OF ANY EXPRESS OR IMPLIED WARRANTY
COVERING THE DOMINATOR.
13. Some states do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation or exclusion
may not apply to certain Purchasers.
14. While the Manufacturer has made attempts to ensure that the
Dominator is safe to use, freedom from injury cannot be
guaranteed. The Purchaser assumes all risk of injury resulting
from the use of the Dominator. All Dominators are sold subject
to this condition, and no representative of the Manufacturer may
waive or change this policy