As an Authorized Body-Solid Reseller, we are dedicated to providing the quickest possible service for your warranty claims.
To initiate any warranty claim and ensure a seamless process, you must contact Primal Fitness Customer Service first.
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Call us at: +1 (615) 568-8943
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Email us at: sales@primal-fitness.shop
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Live Chat: On the bottom right of your screen, you can reach out to one of our support agents during business hours
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Support Hours: Mon-Sat: 9AM - 5PM CST
The following is the full, unaltered legal text provided by Body-Solid, Inc. All customers must follow the redemption instructions outlined by above to begin the warranty process.
Body-Solid Tools 2-Year In-Home Warranty
Warranty Service
This Warranty gives you specific legal rights and you may also have other rights that may vary from state to state. This is the only express warranty applicable to Body-Solid TOOLS branded products. Body-Solid neither assumes nor authorizes anyone to assume for it any other express warranty.
—Warranty is not applicable outside the United States— Before returning a product you must call Primal Fitness to obtain a Return Authorization Number. No returns will be accepted without the Return Authorization Number. Original purchaser must pre-pay all freight charges on warranty claims. Body-Solid will not accept Freight Collect shipments or return shipments on a freight collect basis.