At Primal Fitness, we are an authorized dealer of TAG Fitness products. All purchases are covered under the manufacturer’s limited warranty, which protects against defects in materials and workmanship from the date of shipment.
Warranty Coverage by Product
Benches, Power & Storage Racks
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Frame/Welds: 10 years
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Parts: 1 year
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Upholstery: 90 days
Hex Dumbbells, Rubber Dumbbells, Rubber Plates
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All Items: 2 years
Selectorized Equipment & Smith Machines
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Frame: 10 years
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Weight Stack Plates: 5 years
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Moving Parts, Shrouds, Plastic Components: 6 months
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Cables, Pulleys, Pop-Pins: 90 days
Olympic Bumper Plates
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5 lb, 10 lb, 15 lb: 6 months
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25 lb, 35 lb, 45 lb: 2 years
Kettlebells, Cardio Pump Plates & Bars, Olympic Bars
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All Items: 1 year
Ultrathane Dumbbells, Barbells, Plates
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All Items: 5 years
Attachments, Accessories & Conditioning Tools
(Includes ropes, plyo boxes, slam balls, wall balls, stability balls, medicine balls, fitness mats, foam rollers, stretch cords, grips, upholstery)
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All Items: 90 days against manufacturing defects
Warranty Limitations
This warranty does not apply in cases of:
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Normal wear and tear.
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Negligent or inappropriate use, alteration, improper storage, or unauthorized repair.
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Products used on concrete or dropped from heights (e.g., dumbbells/plates showing rubber splits or damage).
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Olympic bars left loaded on racks or dropped from overhead.
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Wall/medicine balls damaged from being “slammed.”
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Surface rust, paint chipping, or cosmetic wear.
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Use of abrasive cleaners (products should only be wiped with a damp soft cloth and dried).
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Damage caused during shipping (claims must be filed with the carrier).
Examples not covered:
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Pads cut while unboxing.
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Grips tearing due to use with jewelry.
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Cardio Pump bars damaged by loading/unloading plates while the bar is vertical.
Contact Us
If you have any questions, please contact us at:
Business Address: 1211 Montpier Dr Franklin, TN 37069 United States
Email: sales@primal-fitness.shop
Phone: +1 (615) 568-8943
Company number: 99-2933180
Support Hours: Mon-Sat: 9AM - 5PM CST
Live Chat: On the bottom right of your screen, you can reach out to one of our support agent during business hours