At Primal Fitness, we are an authorized dealer of Sunny Health & Fitness equipment. All purchases are covered by the manufacturer’s limited warranty when used in a non-commercial setting within the United States.
Warranty A — Cardio Equipment
(Applies to indoor cycles, recumbent bikes, ellipticals, rowers, treadmills)
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Structural Frame: 3 years
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Treadmill Motor: 1 year
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Other Parts & Components: 180 days
Warranty B — Accessories & Strength Equipment
(Applies to accessories, steppers, mini exercise bikes, under-desk ellipticals, and strength units)
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Structural Frame: 1 year
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Other Parts & Components: 180 days
Warranty C — ASUNA Products
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Structural Frame: 5 years
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Treadmill Motor: 1 year
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Other Parts & Components: 180 days
Limitations & Exclusions
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Warranty applies only to residential/non-commercial use.
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Coverage is limited to defects in materials or workmanship under normal use.
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Warranty is void if damage results from abuse, misuse, neglect, improper care, or incorrect installation.
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Products that have been refunded in full are no longer eligible for warranty service.
Contact Us
If you have any questions, please contact us at:
Business Address: 1211 Montpier Dr Franklin, TN 37069 United States
Email: sales@primal-fitness.shop
Phone: +1 (615) 568-8943
Company number: 99-2933180
Support Hours: Mon-Sat: 9AM - 5PM CST
Live Chat: On the bottom right of your screen, you can reach out to one of our support agent during business hours