All warranties are provided and fulfilled by the original manufacturer. Primal Fitness facilitates warranty communication between the customer and manufacturer as an authorized dealer.
At Primal Fitness, we are an authorized dealer of Sunny Health & Fitness equipment. All purchases are covered by the manufacturer’s limited warranty when used in a non-commercial setting within the United States.
Warranty A — Cardio Equipment
(Applies to indoor cycles, recumbent bikes, ellipticals, rowers, treadmills)
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Structural Frame: 3 years
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Treadmill Motor: 1 year
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Other Parts & Components: 180 days
Warranty B — Accessories & Strength Equipment
(Applies to accessories, steppers, mini exercise bikes, under-desk ellipticals, and strength units)
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Structural Frame: 1 year
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Other Parts & Components: 180 days
Warranty C — ASUNA Products
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Structural Frame: 5 years
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Treadmill Motor: 1 year
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Other Parts & Components: 180 days
Limitations & Exclusions
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Warranty applies only to residential/non-commercial use.
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Coverage is limited to defects in materials or workmanship under normal use.
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Warranty is void if damage results from abuse, misuse, neglect, improper care, or incorrect installation.
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Products that have been refunded in full are no longer eligible for warranty service.