At Primal Fitness, we are an authorized reseller of Penguin Chillers. Every purchase is backed by the manufacturer’s limited warranty. Please review the coverage details below.
Warranty Term
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All Penguin Chillers include a minimum 1-year limited warranty.
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Certain models may qualify for an optional extended warranty (up to 2 or 3 years total) depending on the purchase.
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Coverage begins on the original date of purchase.
What the Warranty Covers
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Protection against defects in materials and workmanship during the warranty term.
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At the manufacturer’s discretion, Penguin Chillers will repair or replace the defective product.
Limitations and Exclusions
This warranty does not cover damage or malfunction caused by:
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Alteration, modification, or improper use.
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Neglect, misuse, or unreasonable maintenance.
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Accidents, exposure to excessive moisture, fire, lightning, or power surges.
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Shipping damage (claims must be filed with the carrier).
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Natural events (“acts of God”).
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Unauthorized resellers or defaced/removed serial numbers.
This warranty does not include:
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Consequential, incidental, or indirect damages (e.g., lost profits or revenue).
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Costs of removal, re-installation, or setup of the unit.
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Adjustments of user controls.
Contact Us
If you have any questions, please contact us at:
Business Address: 1211 Montpier Dr Franklin, TN 37069 United States
Email: sales@primal-fitness.shop
Phone: +1 (615) 568-8943
Company number: 99-2933180
Support Hours: Mon-Sat: 9AM - 5PM CST
Live Chat: On the bottom right of your screen, you can reach out to one of our support agent during business hours