Order Processing Time

Orders are processed within 1–3 business days (Monday–Friday).

Orders placed before 5:00 pm CST begin processed the same business day; those placed after begin processing the next business day.

Orders are not processed on weekends or public holidays.

Delivery Time

Orders arrive within 1–7 business days (Monday–Friday) after processing, depending on destination.

Total timeline: 2–10 business days from the date you place your order.

For full details, please see our Shipping Policy

Return Period: 30 days from delivery date.

Refund Processing: Within 10 business days from receipt.

Return Shipping: Covered by the customer unless the product is defective or incorrect.

Restocking Fees: We do not charge restocking fees.

For full details, please see our Return & Refund Policy

Shipping is available to all 50 U.S. states, including Alaska and Hawaii. We do not ship International

We accept the following methods:

• Credit Cards: Visa, MasterCard, American Express, Discover, Diners Club
• Debit Cards
• Google Pay
• Apple Pay
• Shop Pay
• Shop Pay Installments
• Venmo
• PayPal

Notes:

• We do not accept cash, checks, or money orders.
• Card details are encrypted and processed securely through Shopify Payments.
• Shop Pay Installments: Eligible U.S. customers may split orders into smaller bi-weekly or monthly payments
• Venmo: Allows checkout with Venmo balance, linked account, debit, or credit card (3% fee on credit card funding — Venmo’s fee, not Primal Fitness’s).
  

For details, please see our Payment Policy

You can reach our customer service team

sales@primal-fitness.shop

+1 (615) 568-8943

Mon-Sat: 9AM - 5PM CST

Live Chat: On the bottom right of your screen, you can reach out to one of our support agents during business hours