
Orders are processed within 1–3 business days (Monday–Friday).
Orders placed before 5:00 pm CST begin processed the same business day; those placed after begin processing the next business day.
Orders are not processed on weekends or public holidays.
Orders arrive within 1–7 business days (Monday–Friday) after processing, depending on destination.
Total timeline: 2–10 business days from the date you place your order.
For full details, please see our Shipping Policy
Return Period: 30 days from delivery date.
Refund Processing: Within 10 business days from receipt.
Return Shipping: Covered by the customer unless the product is defective or incorrect.
Restocking Fees: We do not charge restocking fees.
For full details, please see our Return & Refund Policy
Currently, we only ship within the United States. We do not ship International
We accept the following methods:
For details, please see our Payment Policy
Once your return is received and inspected
Approved refunds are issued to your original payment method within 10 business days.
Your bank or card provider may require additional time to post the refund.
You’ll receive a confirmation email once the refund is processed.
You can reach our customer service team at sales@primal-fitness.shop or call us (615) 568-8943. Or you can use the Live Chat Button in the bottom of your screen during support hours of 9am-5pm CST Mon-Sat. We aim to respond within 48 hours.