At Primal Fitness, we are an authorized dealer of Vortex Strength equipment. All products are covered by the manufacturer’s limited warranty, with coverage varying by product type and by whether the equipment is used in a residential or commercial setting.
Commercial Equipment
In Home:
Lifetime
Commercial:
Lifetime on frame, 1 year on upholstery
Important Notes
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Product Type Matters: Warranties may differ by product line. Always verify the specific warranty for your equipment.
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Commercial vs. Residential: Commercial equipment generally carries shorter warranty terms than in-home equipment.
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Labor Costs: Customers are responsible for labor and service costs associated with warranty repairs.
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Pre-Approval Required: Warranty repairs must be pre-approved by Vortex Strength before service is performed.
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Proof of Purchase: A valid sales receipt is required for all warranty claims
Contact Us
If you have any questions, please contact us at:
Business Address: 1211 Montpier Dr Franklin, TN 37069 United States
Email: sales@primal-fitness.shop
Phone: +1 (615) 568-8943
Company number: 99-2933180
Support Hours: Mon-Sat: 9AM - 5PM CST
Live Chat: On the bottom right of your screen, you can reach out to one of our support agent during business hours