At Primal Fitness, we are an authorized dealer of Power Plate products manufactured by Performance Health Systems (PHS). Every purchase is backed by the manufacturer’s official limited warranty.
Warranty Coverage
Hardware: 3 years
Electronics: 1 year
Labor: 1 year
What the Warranty Includes
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Repair or replacement of defective products or parts, as determined by Performance Health Systems.
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Warranty remedies may include refund of the purchase price if repair or replacement is not possible.
Limitations & Exclusions
The warranty does not apply in the following situations:
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Improper use, handling, storage, or failure to maintain the unit.
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Damage caused by accidents, neglect, abuse, abnormal conditions, or catastrophe.
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Installation errors or repairs performed by anyone not authorized by Power Plate®.
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Modifications or alterations to the product.
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Use of non-approved parts or accessories.
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Commercial environments, unless specifically purchased as a commercial-grade unit.
Important: This warranty is limited to coverage for the product itself. It does not extend to incidental or consequential damages such as property damage, loss of use, or personal injury.
Contact Us
If you have any questions, please contact us at:
Business Address: 1211 Montpier Dr Franklin, TN 37069 United States
Email: sales@primal-fitness.shop
Phone: +1 (615) 568-8943
Company number: 99-2933180
Support Hours: Mon-Sat: 9AM - 5PM CST
Live Chat: On the bottom right of your screen, you can reach out to one of our support agent during business hours